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Help with licensing after computer crash
De persoon die dit onderwerp heeft geplaatst: Lucy Leite
Lucy Leite
Lucy Leite  Identity Verified
Spanje
Local time: 11:16
Lid 2008
Engels naar Portugees
+ ...
Jul 9, 2013

Hi,

My main computer crashed so I needed to install the extra activation of my Studio 2011 in a secondary notebook. Now I'm getting my main computer fixed and would like to reinstall Studio there, but I don't have any license left.

How should I proceed in this case? Do I lose my licenses?

Thanks in advance.
 
Paul Malone
Paul Malone  Identity Verified
Frankrijk
Local time: 11:16
Lid 2004
Frans naar Engels
+ ...
You will need to contact SDL customer service Jul 9, 2013

Hi Lucy,

It happened to me once.

All you will need to do is contact SDL customer service (I think I did so via the website), tell them what has happened and they will make extra activations avaiable for you to download.

I soon got up and running again, so you should be OK.

Best regards,
Paul
 
RWS Community
RWS Community
Verenigd Koninkrijk
Local time: 11:16
Engels
The process is through the Solution Finder.. Jul 9, 2013

... so go to the Knowledgebase;

http://kb.sdl.com

Then go to the tab called Solution Finder and now go here;

Licensing Problems
- I have lost one of my license activations and would like to have it reset.

Pick the correct route for you and if appropriate you will be presented with a form that you can fill in to generate a support request and you will be contacte... See more
... so go to the Knowledgebase;

http://kb.sdl.com

Then go to the tab called Solution Finder and now go here;

Licensing Problems
- I have lost one of my license activations and would like to have it reset.

Pick the correct route for you and if appropriate you will be presented with a form that you can fill in to generate a support request and you will be contacted, normally within a day.

Also make sure your email address is entered correctly or nobody will be able to get back in touch with you.

I hope this helps.

Regards

Paul ▲ Collapse
 
Lucy Leite
Lucy Leite  Identity Verified
Spanje
Local time: 11:16
Lid 2008
Engels naar Portugees
+ ...
ONDERWERPSTARTER
Thanks! Jul 9, 2013

Thank you, Paul and SDL Support.

I've submitted the issue to SDL. I hope it gets fixed soon.
 


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Help with licensing after computer crash







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