French term (edited): assistance � la recette

Obviously the full context of the para is unknown, but "recette" is often used for the acceptance testing phase, which is basically when the users get to work with the full system, in the state it is planned to be when live, but before it actually goes live. At this stage, only minor tweaks are usually permitted. However, since it is, to all intents and purposes, "the system", it is not unusual for the software provider (SAP, here) to offer pretty much full technical support (at a price). It gives them a good idea what to expect when the system does finally become operational. For most projects "acceptance" has to have happened and been signed off BEFORE the actual roll-out/implementation.

However, I've only put "medium" because this explanation may not fit with your document, which may have already covered acceptance testing by another name. But if there is no indication to the contrary, then this is probably what it is refering to.

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Note added at 2 hrs 46 mins (2003-11-12 02:57:18 GMT)
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You should also be aware that last year, there were one or two high-profile instances of SAP implementations causing major negative impact on the businesses concerned, hence they have become even more sensitive to the need for full testing before roll-out.