English to Lithuanian Social Sciences General / Conversation / Greetings / Letters

I have a list of departments and one of them is Intake Department. On the internet are described as follows: Intake specialists work in the medical field to help direct people to the services they need. ... Intake specialists talk directly with patients and their families, determining their needs, their medical history, physical and mental state and special requirements.

Any ideas what a lithuanian equivalent for this term could be?