https://www.michigan.gov/documents/mdhhs/Statewide_Community...

Client Registration
• MILogin: MI Bridges uses MILogin to create new accounts. This means the same account can be used across multiple State of Michigan systems. Clients may already have a MILogin ID that can be used as their MI Bridges ID. Examples of State of Michigan systems that use
MILogin include MyHealth Portal and the Treasury system.
• Account Creation: It is important the client use their legal name when creating an account. The [Personal Identification Type] field is very important. Clients can enter a Social Security Number, Bridges ID, or Medicaid Beneficiary ID. This field will be used to link the client to their existing Bridges case to allow them to view key case information, such as Benefits and Letters, after their account is created.
• Account Creation: When clients create their MI Bridges account, the contact information
recorded will be used by Navigation & Referral partners to contact them for services so it is important to provide as much contact information as possible. This information does not update any information on a client’s case in Bridges. Any changes in phone number, email, or address should still be reported as a change to a caseworker. Clients can use the Report Changes feature in MI Bridges to report any changes!
• MI Bridges ID Converted from Old MI Bridges: Existing clients may be able to use their
old MI Bridges account. Current account user names and passwords are synced with the
new MI Bridges if the client has used MI Bridges in the previous 18 months. There are
situations where an old MI Bridges account may not have be accessible, including:
 If a client’s existing MI bridges username was already taken in MILogin when the
account was transferred
 If a client’s existing MI Bridges account is/was locked or they cannot remember
their username and/or password
 In these situations, the client must create a new username and password
MI Bridges
Answering Client Questions
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