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Creating futuristic retail experiences

The technology to manage customer experiences in a centralized and simple way is now available – and is revolutionizing the customer journey in stores across the world.
In the past, banking branches lacked Internet access and digital tools of any kind.
In consequence, the customer experience was largely a physical one and banks and financial institutions knew comparatively little about the customers that visited their branches.
Banks had little capacity to regularly collect and analyze customer feedback, meaning that it was difficult to determine and address issues early in the conversion process.
The rise of digital communications means that one-dimensional banking concepts are rapidly being consigned to history.
To obtain a clearer picture of their customer base, improve customer service and set a trend for continual improvement and adaptation, banks across the globe are incorporating smart digital solutions into their branches.
Building stores of the future
Forward-thinking banks are now moving toward the “store of the future” banking concept which enables them benefit from multiple technological components, including digital signage technology, touch software, smartphone applications and omni-channel video conferencing.
These components can be selected as appropriate to ensure that your customers enjoy a seamless, data-driven customer journey from the first point of contact until the successful conclusion of their visit.

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