Non-PRO English to Russian Tech/Engineering Computers (general) taken from

taken from - вычтено из?

Описание программы для управления облачными службами (техподдержка пользователей, создающий заявки на устранение неисправностей)

Commonly used in the scenario where the ticket is re-opened and closed more than once. Displays the total number of days that are taken from the date the ticket is created to the latest closed date.