Technical forums » Trados support »
Help with License De-activation
Thread poster: Mónica Belén Colacilli
Mónica Belén Colacilli
Mónica Belén Colacilli  Identity Verified
Argentina
Local time: 05:50
English to Spanish
+ ...
Aug 26, 2024

Hello,

I've purchased the SDL Trados 2024 update, and activated it successfully. However, I had a technical problem on my PC, and I lost a lot of information, including the SDL Trados 2024 application with my license on.

I re-installed Trados but the license was not recovered (it shows on 30-days trial period). I checked my account online, and it is connected to the missing app so I can't use it.

I'd like to know how to de-activate it from the missing and ... See more
Hello,

I've purchased the SDL Trados 2024 update, and activated it successfully. However, I had a technical problem on my PC, and I lost a lot of information, including the SDL Trados 2024 application with my license on.

I re-installed Trados but the license was not recovered (it shows on 30-days trial period). I checked my account online, and it is connected to the missing app so I can't use it.

I'd like to know how to de-activate it from the missing and unaccessible app.


Thanks in advance!
Monica ▲ Collapse
 
Natalie
Natalie  Identity Verified
Poland
Local time: 09:50
Member (2002)
English to Russian
+ ...

Moderator of this forum
SITE LOCALIZER
Contact RWS Aug 26, 2024

Best of all from your RWS account.
 
Stepan Konev
Stepan Konev  Identity Verified
Russian Federation
Local time: 11:50
English to Russian
RWS Community Aug 26, 2024

Post your query here: https://community.rws.com/product-groups/trados-portfolio/f/licensing
Click the +New icon in the upper right corner and fill out the form.
Alternatively, you can proceed as shown below (log into your account for the below feature to app... See more
Post your query here: https://community.rws.com/product-groups/trados-portfolio/f/licensing
Click the +New icon in the upper right corner and fill out the form.
Alternatively, you can proceed as shown below (log into your account for the below feature to appear):
 ▲ Collapse
 
Mónica Belén Colacilli
Mónica Belén Colacilli  Identity Verified
Argentina
Local time: 05:50
English to Spanish
+ ...
TOPIC STARTER
Thank you! Aug 26, 2024

Thanks for your help!

I used this link: https://gateway.sdl.com/CommunityFeedback?flow=gateway&q=pnl and I've got a quick reply solving my problem right away. I wanted to let you know just in case someone else has this same issue in the future.

Best regards,
Monica

Stepan Konev
Sebastian Witte
 


To report site rules violations or get help, contact a site moderator:

Moderator(s) of this forum
Natalie[Call to this topic]
Myron Netchypor[Call to this topic]
Marco Ramón[Call to this topic]
Maya Gorgoshidze[Call to this topic]
Prachya Mruetusatorn[Call to this topic]

You can also contact site staff by submitting a support request »

Help with License De-activation







Wordfast Pro
Translation Memory Software for Any Platform

Exclusive discount for ProZ.com users! Save over 13% when purchasing Wordfast Pro through ProZ.com. Wordfast is the world's #1 provider of platform-independent Translation Memory software. Consistently ranked the most user-friendly and highest value

Buy now! »
Anycount & Translation Office 3000
Translation Office 3000

Translation Office 3000 is an advanced accounting tool for freelance translators and small agencies. TO3000 easily and seamlessly integrates with the business life of professional freelance translators.

More info »