10:36 Nov 29, 2016 |
English to Polish translations [PRO] Marketing - Advertising / Public Relations | |||||||
---|---|---|---|---|---|---|---|
|
| ||||||
| Selected response from: Michal Czarniecki Poland Local time: 02:31 | ||||||
Grading comment
|
Discussion entries: 1 | |
---|---|
abandoned calls odrzucone połączenia Explanation: termin z telemarketingu |
| |
Grading comment
| ||
Login to enter a peer comment (or grade) |
abandoned calls połączenie nieodebrane Explanation: Kolejna propozycja |
| |
Login to enter a peer comment (or grade) |
abandoned calls porzucone połączenia Explanation: porzucone połączenia --- ABANDONED CALLS Reklama i marketing Z jęz. ang. pojęcie Abandoned Calls oznacza porzucone połączenia, czyli próby połączenia z numerem, który nie odpowiada bądź jest zajęty, zakończone rezygnacją dzwoniącego (odłożenie słuchawki). Dopuszczalny odsetek porzuconych połączeń w telemarketingu wynosi maksimum 5%. W celu ograniczenia tego typu sytuacji do minimum stosuje się m.in.: połączenia oczekujące. http://www.adveron.pl/slownik/Reklama-i-marketing/ABANDONED-... http://reklama.wikidot.com/abandoned-calls An abandoned call is a call or other type of contact initiated to a call center that is ended before any conversation occurs. When inbound calls are abandoned, it is often because the caller is frustrated with the time on hold. When outbound calls are abandoned, it is usually because the call is disconnected by the automated dialer or automatic call distributor (ACD) when a live contact has been made but no agent was available to take the call. A predictive dialer can eliminate the problem of abandoned outbound calls. http://searchcrm.techtarget.com/definition/abandoned-call Abandoned Calls An abandoned call is defined as any inbound call that does not end in a Talking or Voicemail event. For instance, the call below ended when the caller decided to hang up after staying in the Auto Attendant menu for 37 seconds. This could have happened because the caller changed his mind, or perhaps the choices presented in the Auto Attendant were unclear. In any case, this will count as an abandoned call. Please note that it is possible for an abandoned call to also be an answered call. The call below was answered by Sara West and transferred to the Billing hunt group. But no one in the Billing hunt group was available, so the call went into the group's queue. After waiting for almost a minute and a half, the caller decided to hang up. The call includes a Talking event, so it was answered, but it also ends in a Queue event, meaning it was abandoned. https://ximacare.ximasoftware.com/hc/en-us/articles/20186738... http://www.investopedia.com/terms/a/abandon-rate.asp http://support.talkdesk.com/hc/en-us/articles/201171479-What... http://www.callcentre.co.uk/the-damage-of-high-abandoned-cal... http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_cont... -------------------------------------------------- Note added at 21 hrs (2016-11-30 07:55:13 GMT) -------------------------------------------------- Mamy kilka opcji: - kończymy/rezygnujemy z rozmowy, którą sami zaczęliśmy jako dzwoniący (odłożenie słuchawki), np. dlatego, że czekaliśmy na połączenie z operatorem zbyt długo, - odebraliśmy telefon, ale po zapowiedzi automatycznej, czekamy zbyt długo i w końcu świadomie się rozłączamy, - odebraliśmy telefon lub zadzwoniliśmy sami, chwilę rozmawialiśmy z pierwszym operatorem, ale ten przełączył nas do kolegi i np. czekanie było zbyt długie więc się świadomie rozłączyliśmy. --- Opcje 2 i 3, może nieco precyzyjniejsze: - połączenia zakończone rezygnacją dzwoniącego - połączenia przerwane przez dzwoniącego -------------------------------------------------- Note added at 21 hrs (2016-11-30 08:26:16 GMT) -------------------------------------------------- Please note that it is possible for an abandoned call to also be an answered call. The call below was answered by Sara West and transferred to the Billing hunt group. But no one in the Billing hunt group was available, so the call went into the group's queue. After waiting for almost a minute and a half, the caller decided to hang up. The call includes a Talking event, so it was answered, but it also ends in a Queue event, meaning it was abandoned. |
| |||||||||||||||||||
21 hrs confidence:
4 days confidence:
Login or register (free and only takes a few minutes) to participate in this question. You will also have access to many other tools and opportunities designed for those who have language-related jobs (or are passionate about them). Participation is free and the site has a strict confidentiality policy. KudoZ™ translation helpThe KudoZ network provides a framework for translators and others to assist each other with translations or explanations of terms and short phrases.
See also: Search millions of term translations Your current localization setting
English
Select a language Close search
|